Refund policy

At Hemp World Harvest, we prioritize the quality and safety of the products we offer. Due to the nature of our products—primarily perishable goods and personal use items—we do not accept returns, exchanges, or issue refunds once an order has been processed.

Non-Returnable and Non-Refundable Items

  • Perishable Goods: All perishable goods are final sale. This includes any products that have a limited shelf life, such as consumables, edibles, or products that require specific storage conditions.
  • Personal Use Items: For health and hygiene reasons, personal use items cannot be returned or exchanged. This includes, but is not limited to, any products that are ingested, applied to the body, or otherwise used personally.
  • Customized Orders: Any items that are made to order or customized according to customer specifications are non-returnable and non-refundable.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately via our contact form. You must notify us within 24 hours of receiving the item and provide photographic evidence of the damage or defect.
  • We will review your claim and, if approved, we may offer a replacement or store credit at our discretion. Please note that this does not apply to items that are damaged due to misuse or mishandling by the customer.

Order Cancellations

  • Once an order is placed, it cannot be canceled as it is immediately processed for shipment. Please review your order carefully before completing your purchase.

Refunds for Lost or Undelivered Orders

  • We work with reputable shipping partners to ensure your order arrives safely. However, Hemp World Harvest is not responsible for lost or undelivered packages due to incorrect shipping information provided by the customer. We recommend tracking your package and contacting the carrier for any delivery issues.

Final Sale

  • All sales are final. By purchasing from Hemp World Harvest, you agree to this policy and accept that we do not offer refunds, returns, or exchanges under any circumstances, except as required by law.